Contact information

Last updated: August 28, 2026

Questions about fit, orders, shipping or anything denim? We’d love to hear from you. Our customer care team typically replies within 24 hours on business days.

Customer Care

Email: support@qayqey.com
WhatsApp: +852 8401 3789
Phone: +852 8401 3789

Service hours: Monday to Friday, 9:00 – 18:00 (Hong Kong Time, GMT+8)

Mailing Address

SenSource Intellichain Global Limited
Room 1811, 18/F, 23 Harbour Road
Wan Chai, Hong Kong SAR

Please note: this is our registered office, not a returns address. For returns, please contact us first at support@qayqey.com and we will provide the correct return address and instructions.

Order Support

For the fastest help with an existing order, please include your order number (e.g., #QY1001) in your message. You can also check your delivery status anytime on our Track Order page.