Shipping policy

Last updated: August 28, 2026

At QAYQEY, every order is shipped via tracked, duty-paid cross-border delivery lines. The price you see at checkout is the price you pay — no extra duties or customs fees on delivery.

1. Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order is placed, and a shipping confirmation with tracking number once your parcel is on its way.

2. Shipping Destinations, Rates & Delivery Times

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. Delivery times below are estimates in business days and begin on the day your order is dispatched. Free-shipping thresholds are shown in USD; the equivalent amount in your local currency applies automatically at checkout.

Destination	Standard Shipping	Standard Time	Express Shipping	Express Time	Free Standard Shipping
United States (48 contiguous states)	$6.90	7–12 days	$12.90	4–7 days	Orders over $59
Canada (major cities)	$7.90	8–14 days	$14.90	5–8 days	Orders over $69
United Kingdom	$6.90	6–10 days	$12.90	4–6 days	Orders over $59
EU Core (DE, FR, IT, ES, NL, BE, AT, IE)	$7.90	8–14 days	$14.90	5–8 days	Orders over $69
EU Other (Nordics, PL, CZ, PT, GR, etc.)	$8.90	10–16 days	$15.90	6–10 days	Orders over $79
Australia & New Zealand	$7.90	8–15 days	$14.90	5–9 days	Orders over $69

Alaska, Hawaii, Tasmania and other remote areas may require an additional 3–5 business days.
Orders weighing over 3 kg (approximately 5+ items) may incur a weight-based surcharge of $3 per additional kg, shown at checkout. To save on shipping, you are welcome to place separate orders to qualify for free shipping.

3. Duties & Taxes — Delivered Duty Paid (DDP)

All QAYQEY orders are shipped on a Delivered Duty Paid basis. Applicable customs duties and import taxes are already covered — for EU orders we declare via IOSS, and UK orders include VAT. You will not be asked to pay any additional fees upon delivery. Any applicable US state sales tax is calculated and collected at checkout.

4. Order Tracking

Every parcel is fully trackable. Once your order ships, you will receive an email with your tracking number and a tracking link. You can also check your delivery status anytime on our Track Order page. Please allow 2–4 days for tracking information to first update after dispatch.

5. Delivery Exceptions

At this time, we are unable to deliver to:

Military addresses (APO / FPO / DPO);
PO Box addresses on certain routes;
EU overseas territories and small island dependencies.

If your address falls into one of these categories, please contact us before ordering and we will do our best to find a solution.

6. Peak Season Notice

During major shopping seasons (November 15 – December 20), delivery times may be extended by an additional 3–7 business days due to carrier capacity. We recommend placing holiday orders early.

7. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are unable to modify the address once an order has been dispatched. Parcels returned to us due to an incorrect or incomplete address provided by the customer can be re-shipped at the customer’s expense, or refunded minus the original shipping cost.

8. Lost or Damaged Parcels

If your tracking shows no movement for more than 10 business days, or your parcel arrives damaged, please contact us at support@qayqey.com within 14 days of the expected delivery date. We will investigate with the carrier and arrange a replacement or refund.

9. Returns & Return Shipping

We offer a 30-day return window. Return shipping is on us for quality issues (replacement or full refund). For size or personal-preference returns, return shipping is the customer’s responsibility — or you may choose a partial refund and keep the item. Full details are in our Refund Policy.