Shipping and delivery
How long will my order take?
Processing is normally 1–2 business days. Transit estimates depend on your destination and service; for example, standard delivery to the contiguous United States is estimated at 7–12 business days after dispatch. See our Shipping Policy for the full rates and destination table.
How do I track an order?
Use the tracking link in your shipping confirmation email. Please allow 2–4 days for the first carrier update after dispatch.
Are duties included?
Our published Shipping Policy provides duty-paid delivery. Contact us if a carrier unexpectedly requests an import payment.
Returns and refunds
Can I return an item?
Our voluntary return window is 30 days from delivery, subject to the conditions in our Returns and Refund Policy. Mandatory rights, including applicable EU/UK withdrawal and faulty-goods rights, remain unaffected.
How do I start a return or ask for an exchange?
Email support@qayqey.com with your order number. Exchanges depend on stock availability. Statutory withdrawal does not require prior approval.
When is a refund issued?
Our policy explains the inspection and processing timeline for voluntary returns and the separate deadlines for statutory withdrawal refunds.
Fit and order help
Which size should I choose?
Compare each product’s garment measurements with a pair you own. Check the Size Guide or contact us if you are between sizes.
Can I cancel or change my order?
Contact us promptly before dispatch. We cannot guarantee an address or order change once a parcel has shipped. See Cancellation and Withdrawal for statutory rights and a cancellation statement.
How do I contact QAYQEY?
Visit Contact Us or email support@qayqey.com. Service hours are Monday–Friday, 09:00–18:00 Hong Kong time.