Privacy policy

Last updated: August 28, 2026

SenSource Intellichain Global Limited (“QAYQEY”, “we”, “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit or shop on our website (the “Site”), how we use it, and the choices you have.

1. Information We Collect

Information you provide to us:

  • Contact details (name, email address, phone number) when you place an order, subscribe to our newsletter, or contact us;
  • Order and shipping information (shipping address, items purchased, order history);
  • Payment information is processed securely by our payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay) — we do not store your full card details;
  • Communications you send us, including reviews and photos you choose to share.

Information collected automatically:

  • Device and usage data (IP address, browser type, pages visited, time on site);
  • Cookies and similar technologies (see Section 3);
  • Approximate location inferred from your IP address, used to show your local currency.

2. How We Use Your Information

  • To process and deliver your orders, and provide customer support;
  • To send order updates, shipping notifications and service messages;
  • To send marketing emails (only if you subscribe — unsubscribe anytime via the link in every email);
  • To improve our Site, products and shopping experience through analytics;
  • To show relevant advertising and measure its performance;
  • To prevent fraud and keep our Site secure;
  • To comply with legal obligations (e.g., tax and customs records).

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the Site is used. These include:

  • Essential cookies — required for checkout, cart and account functions (Shopify platform cookies);
  • Analytics cookies — such as Google Analytics (GA4), helping us understand site traffic;
  • Advertising cookies — such as Meta Pixel and TikTok Pixel, used to measure and improve our advertising.

You can control or delete cookies through your browser settings. Some site features may not function properly if cookies are disabled.

4. How We Share Your Information

We share personal information only as needed to run our store, with trusted service providers, including:

  • Shopify — our e-commerce platform provider;
  • Payment processors — Shopify Payments, PayPal, Apple Pay, Google Pay;
  • Logistics partners — cross-border carriers and tracking services that deliver your order;
  • Marketing & review tools — our email service provider and product-review platform;
  • Analytics & advertising partners — Google, Meta, TikTok (see Section 3).

We do not sell your personal information for money. We may also disclose information if required by law or to protect our rights.

5. International Data Transfers

We are based in Hong Kong and our service providers may process data in other countries (including the United States and Canada, where Shopify operates). Where required, transfers are made under appropriate safeguards such as standard contractual clauses.

6. Data Retention

We keep order records as long as needed for legal, tax and warranty purposes. Marketing data is kept until you unsubscribe or request deletion. When information is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access, correct or delete your personal information;
  • Object to or restrict certain processing, and withdraw consent at any time;
  • Data portability (receive a copy of your data);
  • EU/UK residents (GDPR/UK GDPR): lodge a complaint with your local data protection authority;
  • California residents (CCPA/CPRA): opt out of the “sale” or “sharing” of personal information for cross-context advertising. To exercise this, email us or adjust your cookie preferences.

To exercise any of these rights, contact us at support@qayqey.com. We respond within 30 days.

8. Data Security

We use industry-standard safeguards, including encrypted connections (SSL/TLS) across the entire Site and PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.

9. Children

Our Site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be announced on the Site.

11. Contact Us

SenSource Intellichain Global Limited
Company Registration No.: 78581606
Registered Office: Room 1811, 18/F, 23 Harbour Road, Wan Chai, Hong Kong SAR
Email: support@qayqey.com · WhatsApp: +852 8401 3789