Refund policy

Last updated: August 28, 2026

We want you to love your QAYQEY denim. If something isn’t right, we offer a 30-day return window from the date your order is delivered.

1. Return Eligibility

To be eligible for a return, items must be:

Unworn, unwashed and in their original condition;
Returned with all original tags attached;
Sent back within 30 days of the delivery date.

Items marked as Final Sale, and items that have been worn, washed, altered or damaged through use, cannot be returned.

2. How to Start a Return

Email us at support@qayqey.com with your order number and the item(s) you wish to return;
Our team will confirm your return authorization and provide the correct return address and instructions within 24 hours on business days;
Pack the item securely and ship it back with a trackable service. Please keep your tracking number until the refund is completed.

Please do not send any item back before receiving return authorization — unannounced parcels may not be processed.

3. Quality Issues — Return Shipping Is on Us

If your item arrives defective, damaged or incorrect, contact us within 14 days of delivery with photos of the issue. We will cover the return shipping and offer you a free replacement or a full refund — your choice.

4. Size & Personal-Preference Returns

For returns due to size or personal preference, return shipping is the customer’s responsibility. Alternatively, in many cases we can offer a partial refund and you keep the item — a faster, lower-waste option. Our team will present the available options when you contact us.

Tip: denim sizing can be precise. Check our Size Guide before ordering, or message us — we’re happy to advise on fit.

5. Refund Timing & Method

Once your return arrives and passes inspection (typically within 3 business days of receipt), your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. Original shipping fees are non-refundable except in the case of quality issues or our error.

6. Exchanges

The fastest way to exchange an item is to return it for a refund and place a new order. If you prefer a direct exchange (e.g., for a different size), let us know in your return email and we will arrange it subject to stock availability.

7. Late or Missing Refunds

If your refund hasn’t appeared after 10 business days from our confirmation email, please first check with your bank or card issuer, then contact us at support@qayqey.com — we will trace it for you.